Shipping Policy

Canada Post Parcel Delivery

* 7-10 business days ExpressPost or Overnight Priority also available at extra charge All International orders are sent Express Post

Shipping Charges

Shipping charges are calculated based on Canada Post's online tools. Calculated shipping charge with options will display during the order process. Contact Jaywil Software Development Inc. or with any concerns.


  1. To send to multiple locations, each order has to be placed separately. We are unable to ship to multiple locations in a single checkout.
  2. Backordered items will be shipped separately when available, at no extra cost
  3. Bar code labels, patron cards - please allow one additional week for production or your bar coded product. Software can be shipped separate from bar coded product so you are not delayed in cataloging your collection.


Canadian orders - Jaywil Software Development Inc. will bill you for the applicable tax:

AB - GST - 5%
BC - GST - 5%
MB - GST - 5%
NB - HST - 13%
NL - HST - 13%
NT - GST - 5%
NS - HST - 15%
NU - GST - 5%
ON - HST - 13%
PE - GST - 14%
QC - GST - 5%
SK - GST - 5%
YT - GST - 5%

By placing your order, you authorize Jaywil Software Development Inc. to add these taxes.

U.S. and International orders - no applicable taxes are charged.

If you still have questions e-mail us at or phone us at 1-800-815-8370 for more details.