We can help you to make the most out of ResourceMate®! Our knowledgeable support staff are available from Monday 9AM to Friday 5 PM, Eastern North American Time.

If you need help from our Support Department, you can:

  • If you purchased the Live Chat Support option, click here to launch a Live Chat with us;
  • Create a request for assistance using the "Help > Submit a Ticket for Support..." menu selection from within your copy of ResourceMate, or -
  • Create a request by Emailing, or -
  • Call us and leave a voice mail message...US and Canada can call toll free, (800) 815-8370, other locations can dial +15198378370
  • When calling in, please dial '2' at the main greeting to have your call transferred to Technical Assistance.

Summary of Support Agreement benefits:

  • Perform ISBN retrieval of information when adding or updating items;
  • Download and install updates to your edition of your ResourceMate software when available;
  • Receive help from our Technical Support representatives, either by Email or phone;
  • Access our online Knowledge Base for information relating to the use of the product;
  • Send us a backup of your data once a month for safekeeping.

See this page for costs of our various support plans.

Knowledgebase / Troubleshooting

For supported customers looking for answers on their own, the ResourceMate® Knowledgebase offers help with error messages, latest issues as well as general problems you may encounter. We also offer similar support specific to Web OPAC. The KBASE also includes a number of focused short instructional videos covering a variety of topics regarding the use of Version 4 of ResourceMate. If you haven't got credentials to permit signing in to the Knowledge Base, please Email and request them.

Update Your ResourceMate

We currently offer updates for those using ResourceMate Version 4. Please note that a Support Agreement is required in order to be able to download these updates,.

Installation Instructions (Version 4, 'Family of Products') 

Everything your network administrator needs to know to install ResourceMate® Network or local OPAC (Patron Search) on your organization's network can be found in this document.

Web OPAC Admin Guide

Describes how to configure and control the access to and contents of your ResourceMate Web Online Public Access Catalogue. 

Offsite Backup

Easily upload your backup for offsite storage or the anniversary data check.

Remote Circulation Install File and Guide

Remote Circulation can be used to record circulation transactions on a Windows PC that operates independently of your main ResourceMate database. 

Troubleshooting Without Support