We can help you to make the most out of ResourceMate®! Our knowledgeable support staff are available from Monday 9AM to Friday 5 PM, Eastern North American Time.
If you need help from our Support Department, you can:
- If you purchased the Live Chat Support option, click here to launch a Live Chat with us;
- Create a request for assistance using the "Help > Submit a Ticket for Support..." menu selection from within your copy of ResourceMate, or -
- Create a request by Emailing support@resourcemate.com, or -
- Call us and leave a voice mail message...US and Canada can call toll free, (800) 815-8370, other locations can dial +15198378370
- When calling in, please dial '2' at the main greeting to have your call transferred to Technical Assistance.
Summary of Support Agreement benefits:
- Perform ISBN retrieval of information when adding or updating items;
- Download and install updates to your edition of your ResourceMate software when available;
- Receive help from our Technical Support representatives, either by Email or phone;
- Access our online Knowledge Base for information relating to the use of the product;
- Send us a backup of your data once a month for safekeeping.
See this page for costs of our various support plans.
For supported customers looking for answers on their own, the ResourceMate® Knowledgebase offers help with error messages, latest issues as well as general problems you may encounter. We also offer similar support specific to Web OPAC. The KBASE also includes a number of focused short instructional videos covering a variety of topics regarding the use of Version 4 of ResourceMate. If you haven't got credentials to permit signing in to the Knowledge Base, please Email support@resourcemate.com and request them.
We currently offer updates for those using ResourceMate Version 4. Please note that a Support Agreement is required in order to be able to download these updates,.
Easily upload your backup for offsite storage or the anniversary data check.
