Support

For a nominal annual fee, we can assist you to make the most out of ResourceMate®.  Extremely knowledgeable staff are available Mon – Fri 9 AM - 5 PM (Eastern North American Time).

For technical help with the product you can either:

  • Use the "Help > Submit a Ticket for Support..." menu selection from within your copy of ResourceMate, or
  • Send an Email to support@resourcemate.com, or
  • Call us and leave a voice mail message at 800-815-8370 [please dial '2' at the main greeting]

Advantages of Annual Support

Renewing Annual Support has the following advantages:

  • Continued use of ISBN Retrieval; 
  • Access to all software updates published while your Agreement is in effect; 
  • Phone and e-mail support;
  • Access to our Knowledge Base

Knowledgebase / Troubleshooting

For those looking for answers on their own, the ResourceMate® Knowledgebase offers help with error messages, latest issues as well as general problems you may encounter. We also offer similar support specific to Web OPAC.

Updates for Your ResourceMate

We currently offer updates for those using ResourceMate Version 4 [aka 'Family of Products']

Installation Instructions for Network Administrators 

Everything your network administrator needs to know to install ResourceMate® Network or local OPAC (Patron Search) on your organization's network can be found in this document.

Web OPAC Admin Guide

Describes how to configure and control the access to and contents of your ResourceMate Web Online Public Access Catalogue. 

Offsite / Anniversary Backup

Easily upload your backup for offsite storage or the anniversary data check.

Remote Circulation Install File and Guide

Remote Circulation can be used to record circulation transactions on a Windows PC that operates independently of your main ResourceMate database.