Getting Support Just Got Better
We've upgraded how you connect with us! Live Chat is now available through the Customer Hub — and it comes with a lot more than just chat.
Inside the Hub you can:
- Start a Live Chat with our support team
- Search our Knowledge Base for instant answers
- Submit and track your support tickets
- Make payments and view invoices?
Log in to the Customer Hub click here
***HUB access requires an active paid support subscription.
Live Chat Availability
Every chat starts with our virtual support assistant — available 24/7 for instant responses, drawing on our full Knowledge Base to help resolve your question quickly.
Mon – Fri, 9:00 AM – 5:00 PM ET — prefer to speak with a live agent? Just ask and we'll connect you right away. (Canadian statutory holidays excluded)
Outside of business hours — our virtual assistant will help answer your question and log a ticket for next-business-day follow-up if needed.
Sales Inquiries
We'd love to help find the right solution for your library.
Email: info@resourcemate.com
Phone: 1-800-815-8370 Ext. 1 (Mon – Fri, 9:00 AM – 5:00 PM ET)
