Live Chat

Live representatives are online and standing by!
Name:
Organization:
Serial #:
Type your question in the box below and click the yellow button to proceed.
Powered by GoToAssist

Note: This tool is available for the following:

  • sales inquiries
  • support for those who have
    recently registered (in the last 3 months),
    who have purchased additional support with live chat
    or have obtained a live chat ticket number from Jaywil Software

Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

 

How to Get Support:

You will find answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works:

Step 1:  Simply type your question or the nature of your problem in the box below. Then click the yellow Click Here button.

Step 2:  You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.

Step 3:  Your support representative will chat with you online to obtain the details of the problem.

Step 4:  With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 5:  You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

 

*** If you are having trouble connecting, go to www.gotoassist.com/wizard . Click on GotoAssist Connection Wizard. When prompted to Save or Run, click on Run. If a security warning appears, click on Run. Follow the prompts. After the wizard has completed, try connecting again.