Note: This tool is available for the following:
- sales inquiries
- support for those who have
recently registered (in the last 3 months),
who have purchased additional support with live chat
or have obtained a live chat ticket number from Jaywil Software
Live Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support:
You will find answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.
How It Works:
Step 1: Simply type your question or the nature of your problem in the box below. Then click the yellow Click Here button.
Step 2: You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.
Step 3: Your support representative will chat with you online to obtain the details of the problem.
Step 4: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 5: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
*** If you are having trouble connecting, go to www.gotoassist.com/wizard . Click on GotoAssist Connection Wizard. When prompted to Save or Run, click on Run. If a security warning appears, click on Run. Follow the prompts. After the wizard has completed, try connecting again.