Live Chat hours of operation: Mon - Fri 9AM - 4:50PM Eastern [Canadian statutory Holidays excepted]
Existing Customers: **PLEASE** find and enter your Serial Number into the Chat Box with your question! If you have access to your copy of ResourceMate, your serial number is available approximately halfway down the "Help > About" screen, or in the title bar of your copy of ResourceMate. Thank you!
Note: This support channel is available for the following purposes:
- support for those who have purchased Annual Support with live chat;
- sales inquiries
How To Use Live Chat:
Step 1: Look for and click on the the "Have Questions? Start a Live Chat" button further above;
Step 2: Please type your first name, last name and email address as indicated, then enter your ResourceMate Serial Number along with a comment to indicate the nature of the help you need. If you need to look up your serial number, it's available on the screen that appears when you click on "Help > About" from within your local copy of ResourceMate;
Step 3: Your support representative will chat with you online to obtain any further details of the problem as required, then make a best effort to offer a written explanation to resolve your issue. However, a picture's worth a thousand words; with your permission, your support rep may request remote access to your computer to further assist you. If so, you'll be issued instructions to facilitate this. Remember that you remain in full control of your computer at all times. You can override or end the remote access session at will.
Note: If no support representatives are available to accommodate you, a support ticket will be created for you in our Ticketing System and an Email sent to you notifying you of the ticket number. We'll do our best to resolve your issue, or request clarification, by sending you a subsequent Email from an action added to this ticket. You can simply reply to the Email to add new information or otherwise update the ticket.
Other Support Options:
You can find answers to many questions, both technical and non-technical on our FAQ webpage.
Other support options are discussed here.
