ResourceMate: Coronavirus (COVID-19) Update

Mar. 16, 2020

To our customers, partners, and suppliers:

Like you, we are closely monitoring the developments related to Coronavirus (COVID 19), through a combination of specific actions as well as implementing our business continuity plans as and where required.

Our primary focus during this time is the health and well-being of our employees, customers, partners, and suppliers. 

• We have instructed all employees who can work remotely to do so;
• We have restricted non-essential travel and postponed all of our large format in-person internal meetings through May 31st; 
• We are requiring all employees who have traveled or travel outside of their home country to self-quarantine at home for a period of two weeks and to not physically attend to any office or customer location; 
• Our parent company, Harris Computer, has formed an executive safety committee to monitor the situation and provide additional recommendations as required; 
• We have provided detailed instructions and additional references to employees on both hygiene and social distancing; 
• We have requested all employees to seek appropriate medical attention as required; and 
• We continue to monitor official communications from the World Health Organization, the Center for Disease Control, as well as applicable local, and state agencies.

We’re also committed to serving you, our customer. 

ResourceMate Customer Services, Sales, and Support departments will remain open and available by phone and email by Monday - Friday from 9 – 5 pm EST. Additionally, our online e-commerce shop (//www.resourcemate.com/products/) will remain active as well. 

• We are currently able to provide our customers with our core solutions and services without significant interruption;
• We are following our business-continuity and technology plans to ensure we continue to serve our customers’ needs; 
• We have validated that we have sufficient IT infrastructure and equipment to support our employee’s working remotely as well as begun discussions with our external providers on obtaining additional resources should they be required; 
• We have reviewed our policies and procedures requiring us to have the appropriate security measures in place to protect your information and data, including providing instructions to all our employees on how to do so when working remotely; 
• We are working with our third-party vendors where appropriate to coordinate our continuing service to our customers; and 
• We are working in partnership with our customers to perform remotely or reschedule services as required and/or determine the appropriateness of being on-site. 

We appreciate that these are challenging times and continue to be very fluid. We encourage you to connect and communicate with us by emailing info@resourcemate.com and let us know how we can assist you and your library during this time. We will continue to keep you informed if there are any material changes to the above information.

Thank you,
ResourceMate Team

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