Please Read - ResourceMate Servers Notification
Aug. 26, 2019
If you are currently using a hosted ResourceMate solution or our Web OPAC Daily/Instant product, please continue to read this technical notification. If you are not the user of ResourceMate® yourself, please forward this email to the individual that is responsible for your ResourceMate® hosted solution and/or Web OPAC solution.
We are experiencing a network issue that impacts our phone system and web services. As a result, hosted users and Web OPAC users have no access as we are working to conduct system maintenance to resolve the server. Also, we are unable to answer phone calls at this time, and instead please email us at support@resourcemate.com and info@resourcemate.com.
System Maintenance
We are experiencing a network issue and will be conducting system maintenance to resolve the server.
The system maintenance will require the server to be offline between the following estimated times:
Monday, August 26th – TBA
Updates
Update (August 28, 2019 - 9:00 am EST): The following services are back up and running:
- Phone systems are active (1-800-815-8370)
- Hosted ResourceMate users are active
At this time, Web OPAC users are still impacted. We will continue to conduct system maintenance.
Update (August 27, 2019 - 9:00 am EST): Continuing to conduct system maintenance. We thank you for your patience.
Update (August 26, 2019 - 4:00 pm EST): Continuing to conduct system maintenance. We thank you for your patience.
Please check in with this announcement as we continue to fix the server.
Note: For Web OPAC users, you can continue to use your locally installed ResourceMate during this period for anything. The data changes will be synchronized 100% when the server is back up and running. There will be nothing that you have to do.
Please accept our sincerest apologies for any inconvenience that this may have caused you or your patrons.
If you have any questions or concerns about this, please email support@resourcemate.com and we will reply as soon as we can!
Thank you,
ResourceMate Team
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