ResourceMate® News

In This Issue:

Message from Brian Watson, President, Jaywil Software Development Inc.

Celebrating 20 years has been great; a new 20% off sale every month. See what we have been providing for the last 20 years here.

I hope your holidays have been refreshing and that you have had great times with those dear to you.

I am excited to announce our new eBook Patron Validation add on. Don't re-enter patron data into your ebook hosting providers web sites. Sync your patron data so all your providers can validate when your patrons log in.

ResourceMate continues to move forward and I look forward to an exciting announcement in the next couple of months.

Thank you for your continued support of ResourceMate. We continue forward for the next 20 years.

Brian Watson






What's New ...

Celebration Sale

We’ve been celebrating our 20 year anniversary all year, and we’re not stopping now! The Celebration Sale for September is a 20% discount on all upgrade orders for ResourceMate®. You have until September 30, 2015 to take advantage of this sale, so please contact us soon!

This is the perfect time to upgrade your version of ResourceMate® 2.0 or 3.0 to the Family of Products. Or, if you are already using a version within the Family of Products, you can upgrade to the next version!

Some of the benefits of upgrading to the Family of Products include:

  • Improved speed, reliability, and performance.
  • Change the look of your program by selecting different fonts, colors, and skins.
  • Unicode based so you can easily catalog or import multiple languages.
  • A new Patrons Activities screen that consolidates check out, check in, renew, view and process reserves and view other contact information for the patron.
  • Create and generate listing reports from any of the grids (Items, Patrons, Circulation) by easily selecting the fields you wish to appear on the report.
  • Print your own barcode labels (Plus, Extended, and Premium).
  • Update existing patrons when importing (Plus, Extended, and Premium).
  • For Web OPAC users: uploading the data files is now an easy and automatic process.

For a complete list of the benefits, and to view a brief video demonstrating some of the new features, please visit our website at

Some of the benefits to upgrade further to Extended or Premium include:

  • Enhanced Textbook management.
  • Reading Program Service – instantly retrieve Accelerated Reader / Lexile / Scholastic Reading Counts Integration (with up to date Support). For more information, please click here.
  • Establish circulation rules and restrictions such as: max. number of items checked out per patron, max. accumulated fine, cannot check out if patron has fine greater than x, patron groups, holiday fine exemptions, and more..
  • ResourceMate® Premium will hold an unlimited amount of items, and it’s a Network version that allows up to 3 simultaneous full users of the shared database, as well as 3 OPAC users.

For more information about the features and prices of all of our ResourceMate® programs, please visit our website at


E-book patron validation

We are pleased to introduce our new service: e-book patron validation! This add on module is available with all versions of the Family of Products, and is $99 per year.

Using e-book providers like OverDrive, Permabound, Baker and Taylor, etc, will require your patrons to log in to access e-resources. With our new service, you don’t have to re-enter patron credentials on those websites if you’ve already entered the information into ResourceMate®.

For more information about e-book patron validation click here.


Upcoming Conferences

September - American Association of State and Local History, September 16-19, 2015, Louisville, Kentucky

October - ARSL - Association for Rural and Small Libraries October 1 - 3, 2015, Little Rock, Arkansas

November - Leading Age Conference, November 1 - 4, 2015, Boston, MA


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Did you know ...


Online Training Sessions

Our Level 1 Online Training Session is intended to show new users the program, how to do all of the basic procedures, as well as show many of the features and capabilities of ResourceMate®.

The next Level 1 Training Session will be on September 22, 2015 from 12-4pm, EST.

Our Level 2 Online Training Session is for those users who are proficient with the basics of ResourceMate® and/or for those who wish to learn more about the features in the Extended and Premium versions.

The next Level 2 Training Session will be on September 24, 2015 from 12-4 pm, EST.

Please visit our website for more information about our Level 1 Online Training and Level 2 Online Training sessions, as well as our other 2015 training dates.


How To’s available in the ResourceMate® KnowledgeBase

Our helpful KnowledgeBase is located on our website under the Support tab. This area is accessible only to customers who have active Support. The benefits of keeping support up to date as it relates to ResourceMate® Essential is here.

We’ve been working hard to ensure that as much information as possible is available to you on our website, and as a result we’ve created a new section in the KnowledgeBase called How To’s. You can access it by going to the KnowledgeBase, enter your ResourceMate® serial number, and then click on either The New ResourceMate Family of Products link, or ResourceMate 3.0. In the next screen that opens, click on the How To’s link to access all of the articles we’ve created for you. Some of the topics of the articles include: how to create the web search file, how to use the year-end inventory feature, how to generate overdue reports and notices, and so on.

Please let us know if there is a topic you would like to see under the How To’s, and we will gladly add it for you.


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Spotlight On ...

Paw Paw District Library

Paw Paw District Library is located in Paw Paw, IL and they have been using ResourceMate® since 2004! They started with the 2.0 version, and have kept their software upgraded to the latest version. We really appreciate their support of ResourceMate®, and their willingness to share their story.

Question to Nikki Isakson, Library Director:
How did you come to be involved with the library, did you have any prior library experience?

A. I have always loved libraries and worked in the library at the high school I attended. I also worked in the University of Minnesota library system for a number of years. When my husband retired, it took me two weeks to realize we couldn’t both be in the same place 24 hours a day, so when a position opened up at the library in the small village close to us I applied and was hired. Two years later the Director walked out and I was Interim Director and then hired as Director. While I do not have an MLS, I am very experienced in business management. As far as I’m concerned, that’s what a good part of what a Library Director does, manage the business aspects of the library.

Q. Why do you love being a librarian?

A. I suppose it’s the same with most librarians ... I just love books. I also love helping people find books they will love.

Q. Who is your favorite author? If there was one book you could recommend to people, what would it be?

A. I don’t actually have a favorite, more a group of favorites. I love Kim Harrison, Louise Penney & Craig Johnson’s Walt Longmire series. Also, Jim Butcher and the J.D.Robb books.

Q. Tell us about your library.

A. The village only has 870 people. 513 have library cards. Two staff. We are open Tuesday, Wednesday and Friday 10AM – 6PM, Thursday, 10AM – 7PM, Saturday 9AM - Noon

After being housed in assorted church basements and a mercantile store for many years, in 1968 we received an endowment for $250,000 to establish a library. The village (using volunteer labor) built a community building which housed the village offices, civic organizations and the library. We were a village library at that time, but now we are a District Library. We receive no funding from the village.

Q. How does the library impact your community?

A. We are a very small rural community with not much in the way of entertainment. Without the library there would pretty much be nothing. In 2014, I applied for and received a “Live & Learn Construction Grant” from the State of Illinois which allowed us to completely remodel the library. It made a huge difference. We were still using the original carpet from 1972! Everything is new: floor plan, floors, walls, ceilings, lights, electrical, circulation desk, my office. We even have two storage closets!! The remodel has greatly increased the traffic in the library.

Q. Do you have a favorite story of something that happened at your library?

A. I had a lovely, elderly lady who came to the library often. One day she walked in with a younger version of herself who I knew had to be her daughter. They just stopped in front of the Circulation Desk and looked at me. I walked into the stacks, picked up two books, checked them out, and handed them to her. She turned to her daughter and said, “See, I told you. I don’t even have to tell her what I want. She just goes and gets exactly what I need and they’re always perfect!”

Q. What are your goals for your library, and how does ResourceMate® help you meet your goals?

A. We are always looking for ways to ‘modernize’ the library. That’s why my first order of business when I took over the library was to automate. Without ResourceMate that could never have happened. We just didn’t have the funds.

Q. What factors made you decide to purchase ResourceMate®?

A. Economics and your helpful staff.

Q. What are some of your favorite features of ResourceMate®?

A. I love the way you are constantly updating everything and making it easier to use. I started with the original version and the ResourceMate® I am using now is so far beyond that it is unbelievable. I have to say though, that my FAVORITE part of ResourceMate® is your customer service.

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Technical Tip


Windows 10

We have received numerous inquiries about using ResourceMate® on a Windows 10 operating system. Because it is so new, we recommend waiting until November to give Microsoft some time to get the bugs worked out of this operating system upgrade. However, ResourceMate will work on Windows 10.

In a few select cases, some people have had trouble with starting ResourceMate(r) in Windows 10. To resolve this issue, please follow the instructions below:

  • Apply the latest Windows updates
    • Click on the Start button (bottom left hand corner)
    • Click on Settings
    • Click on Update & Security
    • Check for updates
  • Download and install any updates. You may need to restart the computer.
  • Open ResourceMate® again.

If ResourceMate still won't start:

  • Open File Explorer and go to C:\programdata
  • An administrator will need to right click on the ResourceMate® folder, choose Properties, Security, Edit, and give "Users" Full control.
  • Upon completion, try ResourceMate® again and it should be fine. If not, please contact us at: 1-800-815-8370 or

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Order Now and Save 20%!


or email us at

Jaywil Software Development Inc.
100 Crimea St. Unit B7 Guelph, ON, Canada N1H 2Y6
North American Sales, Support & Information 1-800-815-8370 Phone 519-837-8370 Fax 519-837-8656



Discount applied when we process your order.