Testimonials

I bought the software from Resourcemate after a very difficult and frustrating time with another software that shall go nameless. I tried very hard to work with the software I had inherited when I became the Director of the Allenstown Public Library and then I realized, I should not be having to work hard at making a library software work!

That lightbulb moment lead me to research other library software companies and some looked very good but as a small library on a very limited budget there was no way I could justify the expense of many of the programs I looked into.

I couldn't be more pleased than my experience with Resourcemate in the software itself and the support I have had from their staff over the years. I highly recommend this product for any library.

Cathy Vincevic
Allenstown Public Library

I hate to sound like a fanatic..but I am. I am so impressed with your software. Congratulations on an exceptional product and a loyal company.

Janine Walters, Director
Center Point Library

We have used Resourcemate in our small, multilevel school for the past few years. This program is by far the most user-friendly, practical, powerful library solution we have come across. The technical support is top-notch, while the fees are not too challenging for small-budget schools.

Warren Wollmann
Willerton School

I have currently entered approximately 8,000 of 12,000 books in our library. We had the option of paying $3,000 - $5,000 for a library automation program similiar to that used in the public schools in our area, but we chose ResourceMate because of its features. The price difference was actually only a very small factor. Those librarians whom I spoke with regularly complained that their program was ok, but the technical support was very difficult to access. When problems arose, they were 'dead in the water' until the school districts computer tech personnel was available. This has not been my experience at all! As I was fine tuning parts of the program to personalize it to our library needs, I had almost instant assistance from ResourceMate staff. They were able to 'tap into my program' while I was on the phone with them and modify a few items in the Reports Gallery. The time they spent with me on the phone that one day was worth far more than the price I paid for an entire year of technical support.

As to the ease with which one can learn the program - I pulled it out of the box, loaded it onto the computer and began entering books. It was that intuitive! And I am barely computer literate. I taught myself the program by just using it, and also found the 'How Do I' section on the program so easy to access and thorough. Thank you ResourceMate for an incredible program. It has made our first adventure into automation a joy, not a drudgery!

Leslie Kesling
Grace Valley Christian Academy

ResourceMate is really the librarian's "mate" (Australia-speak for "friend"). It has saved me many hours and my school many dollars.

Bettyann Henderson
Veritas School

I love the new 3.0 and it is working wonderfully!

Kathe O'Quinn
Bethlehem Christian Day School

The ISBN retrieval feature is great and allows for a much more efficient entry of data, especially now that the National Library of Canada and the British Library have been included.

Kristel Flueren-Hunter
Antigonish Education Centre

I'm the Technology Coordinator for PACT Charter School in Minnesota. We have about 540 students in grades K-12 and we've been operating for over 13 years. We've been using ResourceMate® for at least five years and we've found the product to more than meet our needs.

Our school librarian is especially fond of the training videos. She recognizes that she is not a comfortable computer user, but the manual and videos have given her much confidence in using ResourceMate®.

As the technology person I have found the product very easy to support. The manual and help screens explain everything, the program is easy to install and maintain, and the annual support fee is very affordable.

I've never regretted purchasing ResourceMate®. I believe that you'll be happy with it, too.

Guy Winters
PACT Charter School

I absolutely LOVE ResourceMate® and think that the tech support is phenomenal! It is very user-friendly and when I need a question answered, tech support is just around the corner to help out

Sheellah Kennedy
St. Anne School

ResourcMate® is easy to use, well supported, and patron friendly. Having my library automated through ResourceMate® has made my library run smoothly, and efficiently. If I ever have any questions, the support staff at Jaywil Software Dev. Inc. are always there to guide me through any questions I need answered.

Darcy Olson
Jonah Amitnaaq Secondary School

I have been a corporate research librarian for 20 years and our churches librarian for 5 years and I found that ResourceMate is the best product for the price for small to larger collections.

I have had experience with various other products for professional libraries costing ten times what ResourceMate costs – add on modules for some products are as much if not more than the initial cost of Resourcemate or Resourcemate Plus. Resourcemate's customer service is excellent.

Bob Osser
St. Paul's United Church

While ACS has quite a small library inventory, I have always found ResourceMate to be very user-friendly for our purposes. When I have had problems the technical staff has been very helpful and followed through until we had the issues resolved. I wouldn't hesitate to recommend ResourceMate.

Claudia Arne, Human Resources Assistant
Arvig Communication Systems

We have a fairly small library but still need to manage it the way the ‘big guys’ do. I was having trouble finding a product that would give me the tools of a big library but didn't cost a fortune. ResourceMate was the answer. It was easy to configure, is easy to use and maintain, AND it fit my budget - I couldn't ask for anything more!

Jill Olivas, Engineering Associate
ARINC

I commend you for having such superb individuals on staff. This is not the first time I have experienced such good customer service at your company.

Gina Matesic
Sheena's Place

We are an overseas theological institution and a week ago had a library consultant come to review and assist us in our library development. Her expertise is working with libraries overseas. She said we made an excellent choice when she saw we were using ResourceMate® as our automated library software. This speaks well of your product. Though we are early in the learning curve, we find it very user friendly and powerful for our library. These were the two major reasons for our selection of ResourceMate®. Please commend your development department and your whole staff for an excellent product.

David Schmid, D. Min.
CrossWorld--Haiti

I cannot say enough about ResourceMate. When I first started using ResourceMate I wondered where you guys had been all my life. We have been using ResourceMate since November 1998. Twelve years and I am still lovin' it.

Your company has invested a great deal of time in producing a reputable product at a very good price. The more I use it, the more I like it and after 12 years I am still discovering new features. It does much the same as our University catalogue except on a smaller scale.

Deborah Holme
Schuller Library, Trinity Lutheran Church

With ResourceMate® as an organizational tool, I was able to expand our library with new materials. Our pastor has said, 'It has become one of the most well run ministries in the church'. As the library ministry grew and people have been using it more and more, the church increased it's annual budget. Our budget now stands at $1,000 per year. This has enabled us to purchase much more up to date materials. I could not have done this without ResourceMate®.

Julia Milstead
Aldergrove Alliance Church

Our church library is in the best shape it has ever been thanks to ResourceMate®.

Linda McCants
Westwood Baptist Church

I just re-opened our library, and everything is running smoothly! It was a lot of work, but your program did save me hours of time with the ISBN retrieval! Thanks!

Julie Vehrs
Calvary Bible Church

Let me begin by saying we are 100% satisfied with the ResourceMate® software program and we couldn't be happier in our on-going support relationship with Jaywil. ResourceMate® has been a tremendous help to us in getting and keeping our library organized and up-and-running smoothly. You should also know that we have always been able to reach someone at Jaywil by telephone who has been patient, courteous, and helpful whenever we needed someone for important and timely one-on-one support or when we needed to purchase additional library supplies.

Dennis Davies
Calvary Baptist Church

We have been a satisfied ResourceMate® user for more than a dozen years. We are very grateful that ResourceMate® has continued to grow over the years to meet its users growing needs. ResourceMate® technical support is superb and we look forward to many great years together.

Heidi Ross
Moncton Wesleyan Family Resource Centre

Thanks for your e-mail about your having reviewed our anniversary data check. I appreciate what you have found and have taken steps to improve our situation. I appreciate the fact that Jaywil does this anniversary review. So much work goes into constructing these big files of data and it is good to know that we are on track and are safeguarding our data. This is a worthwhile service and it is treasured.

Paul Didier
Immaculate Heart of Mary Church

In a word, now I don't know what I would do without ResourceMate®.

Judy Silverman
Temple Shalom Library

I can’t believe you really did this! Your search reflects a top-drawer library tool. In fact, it has flexible features that are not even found in the top-line commercial products – the big names that cost thousands of dollars to start and thousands more for annual maintenance.

Georgia Quirk
Epiphany Central

I absolutely LOVE ResourceMate. It is very user-friendly and the tech support is phenomenal! Whenever I need a question answered, they are just around the corner to help out. "A HUNDRED PERCENT EXCELLENT SERVICE AT ALL TIMES"

Fosca Omara
National Round Table on the Environment and the Economy

We have used ResourceMate® to quickly and easily track our Learning Library materials used by our employees. It is very user friendly and the program easily provides reports we can use to determine outstanding loans, frequency of use for books and videos, category lists and much more. We have been very pleased with the program’s functions and it ease of use.

Pamela Matthies
Human Resources Department, City of Colorado Springs

We want to tell you that we have been most impressed with ResourceMate’s technical and customer service.

We did extensive research before deciding to buy ResourceMate. It was deemed as the best software to produce spine, sign-out, and pockets labels for books in our 50 year old library in our retirement home.

With minimal computer skills and staffed by older volunteers (some in the 90’s), ResourceMate has provided capable assistance to bring our small book collection up to current standards. Your company has shown patience and willingness to go the extra mile for us to end up with a successful project for the 21st century.

R.H. Koehler

Just a word of appreciation for version 3.0. I love the ease of item entry in the new version. Also the item display and search features are so convenient. Version 3.0 is the exciting upgrade for me. Can hardly wait to experience all the other improvements as well. Thanks for continuing to enhance the program.

David Thiessen

Tech support has been great! Most of the things I have thought of over the months have appeared in automatic updates. Every time I have some uninterrupted time to explore the software (which unfortunately is rare!) I discover more conveniences and tools. Thank you.

Carita Crawford-Keene
Evergreen Cove Holistic Learning Center

Wow! Talk about swift, rapid, dedicated service – YOU provide it! There are MANY institutions/commercial operations out there who could benefit from some lessons from Jaywil!

Croombe Pensom

ResourceMate®’s remarkable adaptability to the two distinctly different needs of our libraries has encouraged our creativity and allowed us to emphasize in each library the types of services, information, and support needed by our users. We are so grateful to have found this sophisticated but easy-to-use library software at such an amazingly low cost!

Barbara Carey
Enloe Cancer Center & Paradise Genealogical Society