For a nominal fee, we can assist you to make the most out of ResourceMate®. Extremely knowledgeable staff are available Mon – Fri 9-5 (Eastern) on our 1-800 number as well as via e-mail support.
Renewing Annual Support has the following advantages: continued use of ISBN Retrieval, program updates, phone and e-mail support, off-site backup, and Anniversary data check.
We currently offer three training options: training videos (available on VHS and DVD), in-house training at our location in Guelph, or web-based training.
For those looking for answers on their own, we have ResourceMate® Support pages that offers help with error messages, latest issues as well as general problems you may encounter. We also offer similar support specific to Web Search and Entry Mate.
We currently offer updates for those using ResourceMate 2.0 and 3.0.
Everything your network administrator needs to know to install ResourceMate® Multi-User or Patron Search on your organization's network.
