| |
Password
Retrieval - Steps You Can Do Before Contacting Customer
Support
ResourceMate®
customer support can determine your password if you take
the following preliminary steps:
[Note
to Netscape users: if your Netscape browser is version
6 or later, you must right-click on
the download link below and choose "Save link as...".
If your Netscape browser is earlier than version 6,
the download link below will not work. If choosing "Save
link as..." also does not work send an e-mail to
us at info@resourcemate.com
and specify that you need the "password.ap"
file emailed to you. We will send the required file
back to you by e-mail].
- Exit ResourceMate®
if it is running.
- Click
here to download file password.ap. When asked, choose
Save and change the file's name in
the Save dialog box, to filech2.app
then choose the storage location of your ResourceMate(r)
installation folder (usually c:\rm
"How
do I determine my ResourceMate® installation folder?")
then click Save to start the download. When the download
is complete you can close the Download box.
- Run ResourceMate®.
The program will display a box with 10 numbers in a
column. If the numbers did not display, you may have
renamed the utility file wrong, or you may have put
it into the wrong folder. (Note that the extension on
the file must become ".app" from the original
".ap").
- Call us
by phone at 800-815-8370 or by e-mail at info@resourcemate.com
and supply us with the list of 10 numbers displayed
by the utility.
- Wait for
us to return to you your password.
If you have
any questions about this procedure, please feel free to
contact us.
|
