Pertaining to ResourceMate ® 2.0
Latest Issues | ResourceMate®
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Please find your product and support category below, or use your browser's Find function to look for specific error message text or keywords.
Product: ResourceMate® Regular. Support Categories:
- Installing, Registering & Starting ResourceMate®
- Updating your copy of ResourceMate®
- Adding/changing/deleting item records
- Importing from Internet (Library of Congress)
- Adding/changing/deleting name/patron records
- Finding records; sorting questions
- Printing library catalogue cards and/or library labels
- Reports: Previewing and printing
- Reports: Modifying/customizing reports/cards/labels
- Utilities: Backing up or restoring data
- Utilities: Search screen password
- Program error messages
- Other support issues and questions
Product: ResourceMate® Plus Version. Support Categories:
- (Also see ResourceMate® Regular Version questions above)
- Volunteer item entry/merge
- Importing data
- Advanced security
- Program error messages
- Other support issues and questions
Product: Network Search Screen. Support Categories:
- Installing Network Search Screen(s)
- Network issues
Product: EntryMate. Support Categories:
| Product: ResourceMate®: |
Installing, Registering & Starting ResourceMate®:
How do I copy my ResourceMate® database from one computer to another? - click here
I forgot my password or my password doesn't work anymore.
The password in ResourceMate® is sensitive to upper and lower case letters. Ensure that the Caps Lock key has not been pressed on your keyboard. (This often illuminates up a special indicator light on your keyboard).
Also ensure that you are entering the password with the same capital and small letters as when you created the password.
If you still can't recall your password, click here to download and use a utility that can help ResourceMate® customer support determine your password.
ResourceMate® freezes / hangs when I click on the icon to start the program.
This may be happening because ResourceMate® is a 16-bit application and may be conflicting with currently running 32-bit applications.
What we suggest is that you make sure ResourceMate® is the FIRST program to load into your operating system, before other applications. If you have several applications that startup automatically you may have to disable that so that you can have ResourceMate® always run first. (Check your StartUp group by clicking on the Start button, then clicking on Programs then on StartUp).
If the problem persists, please contact Customer Support by e-mail or by calling 800-815-8370.
Name on the top of all screens and reports was entered incorrectly.
The easiest way to change the name that appears on the top of every screen and report is to re-install the software. However, If you have already entered a number of items, contact Jaywil Software by phone or e-mail and we will send you a file that corrects the name.
New Registration number given at registration no longer works
The new registration number works in conjunction with the old registration number. The old registration number changes whenever you re-install the program. If you have re-installed ResourceMate® and entered the name of the organization slightly different than you did originally, the new registration number will not be valid. Contact Jaywil Software by phone toll-free at 800-815-8370 or by e-mail with your old registration number and we will issue you a new registration number.
What are the System Requirements for installing ResourceMate®?
Windows™ Version
100% IBM Compatible
80486 or higher
VGA Monitor
8Mb RAM
MS-DOS version 3.1 or higher
Microsoft Windows™ 3.1 or higher running in 386 enhanced mode
Mouse
15MB Hard Drive space + approx. 1mb. per 1,000 itemsFor other system related questions click on System Requirements & Technical Questions.
Updating your copy of ResourceMate®:
When updating to a newer version, I get the message "cannot create c:\rm\lists".
Please click here to see how to correct this problem.
Adding/changing/deleting item records:
Importing from Internet
(Library of Congress):
After I import items from the Library of Congress, some fields have their data truncated (missing characters up front).
This is most likely caused by trying to import from the wrong Library of Congress search page. ResourceMate® can only import from the Z39.50 interface at the following web page: http://www.loc.gov/z3950/
Don't forget to choose Advanced Search and then choose Full as your "preferred record display" setting in order to see all fields in the results you receive. (See image below)
If you chose Simple Search or had Brief selected in the Advanced Search, you will only get partial results.Some fields like "Author", "Dewey" and "Subjects" are missing from the results.
You must choose Advanced Search and then choose Full as your "preferred record display" setting in order to see all fields in the results you receive. (See image below)
If you chose Simple Search or had Brief selected in the Advanced Search, you will only get partial results.NOTE: You can click the link called "More on this record" to see all fields.
I can't find the Library of Congress web page.
The Library of Congress web page won't let me initialize my search session.Click on the following web address in order to reach the Library of Congress search page:
http://www.loc.gov/z3950/ (don't forget to choose Advanced search and then click on Full)
The Library of Congress search site only allows 250 simultaneous users worldwide. If you get an error trying to log in, press the Back button in your web browser and try again. Usually you can connect if you keep trying. There may be high-user "peak" times during which it is more difficult to log into their site. Try during non-peak hours.
Adding/changing/deleting name/patron records:
Finding records; sorting questions:
Author - I can't find my items when I search by Author.
Author - Authors are not sorting properly in my lists and reports.
Call Number - Call numbers do not sort properly because of leading spaces.
Subject - I can't find my items when I search by Subject
Subject - Subjects are not sorting properly in my lists and reports.
Title - I can't find my items when I search by Title
Title - Titles are not sorting properly in my lists and reports.Please click here for the solution to these problems.
How do I use the new "Optional Sort" capabilities that were introduced in version 2.0h? - click here
Foreign characters are causing titles to sort incorrectly:
If you are using foreign characters in your titles, you may find those titles sorting incorrectly in reports and within ResourceMate®. Add the following two text lines to the file config.fpw in the folder in which ResourceMate® is installed (usually c:\rm
CODEPAGE=AUTO
COLLATE=GENERALGo into ResourceMate®, click on Utilities then click on menu entry Re-index, Refresh and Pack Data files.
If you see three check boxes, just click on "Re-index" and make sure the other boxes are clear. Click OK.
If you didn't see three check boxes (because you have an earlier version of ResourceMate®, just click OK).I can't find an entered item with Quick Search or Search Specific Items
If you are using Quick search, Search Specific Items or any of the Search screens and are not finding a title that you know you have entered, the title may have accidentally been entered with one or more leading spaces before the title.
In the Item screen click on Search Specific Items, press the Tab key once on your keyboard, change = to Like, press Tab once, enter the first few letters of the title, press Tab, press Enter. You should see the missing title on the list. Highlight it and press Esc twice. (The "like" search operand looks for characters within a title so it can help you locate missing items).
Once you have found the record move to its Title field using the TAB key. When the title field is highlighted, press the Home key or use the arrow keys to move to the very start of the field. You should find that the first character or two is blank. Press the Delete key on your keyboard to delete these spaces. Click on the Save Changes button to save this change.
Removing the leading spaces will put the item back in the correct sort sequence so it can be found in the future.
I am looking for examples on how to use ResourceMate's Browser to include/exclude items on my reports
I am looking for examples on how to use ResourceMate's "Search Specific Items" buttonThe newest ResourceMate® manual has some examples of the usage of the Browser.
Printing library catalogue cards and/or library labels:
Cards - I checked off "Author card" in the Library Card screen, but that card won't print.
It's possible to enter a book in ResourceMateŽ without entering an author. If you then had the "Print Author Card" check box turned on, no Author card would be printed. ResourceMate® will not print an empty card.
If this does not explain your situation, please call us at 800-815-8370 or e-mail us at info@resourcemate.com.
Cards, Shelf - When I print cards, my Shelf Card information line is being truncated - click here
Cards or Labels - I need a fast way to set on or off the check boxes indicating which cards or labels to print - click here
Labels: I'm printing spine-only labels and all I get is one column of labels down the left side of the page.
Check the following:
- Exit the labels print screen and click on Utilities then click on Choices... and ensure that the correct printer type is selected for the printer you are using. If you have an inkjet or laser printer and "Dot matrix" is checked off, you will experience this problem. Go back to the Print Library Labels screen and click See Library Labels on the Screen to see if the problem is fixed.
- In the Print Library Labels screen (Reports / Print Library Labels) make sure that the Print Spine Labels Only box has a check mark in it--that is, it is turned on. Click See Library Labels on the Screen to see if the problem is fixed.
I Want to Print an Extra Line of Information on ALL cards.
Enter any information you want in the notes field on the Library Card Information Screen. Patrons/users can also see such notes in their Search Results screens. Warning: if you enter too much information in the Notes field your Subject headings may be forced onto the next card and this will produce bad results for all remaining cards. Use ResourceMate®'s Preview Mode to check the cards before printing them.
I Want to Print Extra Information Only on the Shelf/Inventory Card.
Enter any information you want in the Shelf Card Information field on the Library Card Information screen. Such additional information will only appear on the Shelf/Inventory Card when it is printed.
I want to modify the way my cards and labels look (change fonts, add/remove information)
Choose #1 or #2 below:
1) Per Item Changes: Make changes manually in the Body of Card box on the Library Card Information Screen. If this box is not available for editing it means your system has been setup to automatically refresh the Body of Card box whenever changes are made to that item's data. You can however make changes for this item by doing these steps: click on the Utilities menu (you do not need to close the Item screen), then click on Choices... then temporarily turn off the check box called "I want the body of card automatically refreshed when I make changes". Click OK. Make your desired changes to the Body of Card box. Click Save Changes. Go back to the Utilities menu, choose Choices... and turn the check-box back on. Click OK. NOTE: since you have turned auto-refreshing back on, any changes you make to this item's data will cause the Body of Card box to change as well--erasing your custom change.
2) Changes for all cards/labels: See Reports: Modifying/customizing reports/cards/labelsLabels: My label sheets have eight (8) rows of spine-pocket-signout labels; ResourceMate® is printing ten (10) rows.
E-mail customer support at by clicking here (info@resourcemate.com) or call 1-800-815-8370. Please:
- Indicate your need for 8-row label sheet templates
- Write your e-mail address
- Write your full contact information (including organization name)
- Go into ResourceMate®, click on the Help menu then click on About ResourceMate: indicate in your e-mail the version letter, i.e. 2.0d, 2.0g etc.
- Also from that same About ResourceMate window: indicate the "date stamp" or "version date"
- Also from that same About ResourceMate window: indicate the "installed in" folder name.
- Exit that screen and click on Utilities then click on Choices...: indicate the "printer type" you have selected.
- Indicate the make and model of your printer.
We will be glad to send you the appropriate 8-rows-per-sheet templates, along with instructions on how to install them.
My labels are drifting to the left the closer you get to the right side of the sheet.
1) First read how to change margins by clicking here: Report Modification
2) In that same "Report Layout" screen make sure the following values are in the data box:
- In the first box under "Columns" (which is the left margin value) enter: 0.0551
- In the next box below that (label width) enter: 0.9567
- In the next box below that (space between labels) enter: 0.0413
- Ensure that you have inches selected.
Warning to dot matrix printer users who print cards and labels.
The printer drivers in Windows 2000 and the new Windows XP operating system may not support custom form sizes for dot matrix printers. Custom form sizes, which have until now been supported by all Microsoft operating systems, are required in order to print cards and labels in ResourceMate® on dot matrix printers. Thus if you use a dot matrix printer and are about to upgrade your operating system to Windows 2000 or XP, you may not be able to print your cards or labels once the new operating system is installed. (Note: all your "regular" ResourceMate® reports that are sized 8½"x11" are unaffected by this problem).
If you plan to continue printing cards or labels on a dot matrix printer and will be upgrading your operating system to Windows 2000 or Windows XP please contact us.
One suggested work around is to upgrade your operating system only after you have found a new inkjet or laser printer and/or you have used up your existing dot matrix card/label stock. Another suggestion would be to use another computer, either one at home or elsewhere in your organization, that is still pre-Windows 2000/XP, to do all your cards and labels printing on your dot-matrix stock.
Reports: Previewing and printing:
How do I use the new "Optional Sort" capabilities that were introduced in version 2.0h? - click here
Accession Report - Displays accession date with 3-digit year.
...for example: 06/01/199. Your Windows™ operating system date setting is set to display dates with a 4-digit year. The accession report does not have room for the final digit and it gets truncated, resulting in a 3-digit displayed year. Use your windows settings to display dates with a two digit year (see below). Alternatively, support-paying users can call us at (519) 837-8370 or e-mail us at info@resourcemate.com for instructions on making more room for the accession date field on the Accession Report.
Changing Windows™ settings:
- In Windows™ 95 or 98 choose Start / Settings / Control Panel / Regional Settings / Date (tab) / Short date style. Change the four-digit year format to a two-digit year format.
- In Windows™ 3.1 or 3.11, choose Main / Control Panel / International / Date Format / Century
Also, see the note about Year 2000 Compliance if you are using your Windows™ settings to force 4-digit year display.
How do I get a printout of all the items I have entered?
On the Reports menu choose Item Files Reports, then choose with Call number or with Location. You will then see a list of reports (by title, author, category, status, call number, i.s.b.n., bar code number, subject, accession number)
How do I change the report margins? - click here
I get computer errors when I try to PRINT or PREVIEW reports/cards/labels (and I am using an HP DeskJet printer).
This applies to users who have an HP DeskJet printer and are trying to print or preview reports/cards/labels in ResourceMate®. If you are receiving computer errors like:
"Foxprow caused a general protection fault in ..."
"Invalid function, argument, ..."
"Expression evaluator fault ..."...changing your default printer driver may solve the problem. Here's how:
Exit ResourceMate® if it is still running.
Click on Start.
Click on Settings then on Printers.
Click on the Add Printer icon and click Next.
In the left panel under "Manufacturers:" choose HP (see image below).
In the right panel under "Printers:" choose HP DeskJet. **IMPORTANT** Do not choose a printer with any numbers in the name; just choose "HP DeskJet". This is a "generic" deskjet printer and will accomplish 99% of your regular printing tasks.
Click Next.
Under "Available ports:" choose Printer Port which is usually LPT1:.
Click Next.
Click on Yes for the question, "Do you want your Windows-based programs to use this printer as your default printer?". ** IMPORTANT ** This printer will become your default printer for all your programs. This should be fine for 99% of your printing needs. If you decide not to set this printer as your default printer, you will need to do so before going into ResourceMate®. You may set it back to another choice when you have exited ResourceMate®.
Click the Finish button to complete the installation of this printer driver.
Run ResourceMate® again and try printing and/or previewingI want to modify the look of my reports/cards/labels - click here
I want to print reports as text-only (ASCII) to a file - click here
I am looking for examples on how to use ResourceMate's Browser to include/exclude items on my reports.
The newest ResourceMate® manual has some examples of the usage of the Browser.
Name on the top of all screens and reports was entered incorrectly - click here
Series Report: It is showing items that have no series information.
The Items by Series report lists all items that have no series information at the top of the list. It displays their titles since they have no series information. To filter out these entries from the report do the following:
- Select "Items by Series" report
- Answer "Yes" to the prompt "Do you want to select a specific group of items?"
- In the "Browser" dialog box that appears, change the default search field from "Title" to "Series" (under table of contents in the manual, see section BROWSER -- immediately after the section ITEMS/MULTIMEDIA TAB).
- Change the default operator from = to <> (which means 'not equal to' or 'false'). Now press TAB
- A long highlighted "comparison value" field will be displayed along with an check box entitled "Empty". Click in the check box to turn it on, then press TAB.
- This selects the "Done" radio button. Simply press TAB again to complete the filter.
These steps tell the program to create the Item by Series report but to use only those items whose "Series" field is not empty.
(Note: in a future release, the behaviour of this report will be changed so that it will automatically exclude items with no series information.)
"SQL column 'XXXXX' not found"
"Program with error: BREPORT" - click here
Reports: Modifying/customizing reports/cards/labels:
Some advanced help for modifying reports is available from the following links:
Report Modification - Overview/Commands/Fieldnames
Report Modification - Name Report - change so name is reported as last name, first name
Report Modification - Series Report - change so it just lists Series names, not items
Report Modification - Library Labels - change so labels print title, sub-title and series
Report Modification - Library Labels - change so labels print title and sub-title
Report Modification - Library Labels - change so labels print author, 2nd author and 3rd author
Report Modification - Library Labels - change so labels print author and 2nd author
Report Modification - Cards - add donor information to the shelf or inventory card
Report Modification - Cards - add sub-title to the top line of the Title card
Report Modification - Cards or Labels - Change the font size
Report Modification - Cards or Labels don't line up on stock properly
Report Modification - Adding the "cut paper" command for Receipt printersHow do I change the report margins? - click here
Report Modification - Cards or labels - Change the font size
First make sure you have selected the correct printer type. In ResourceMate® click on Utilities, then click on Choices... or Select Printer Type. Next:
- Click on the Reports menu, Print Library Cards or Print Library Labels.
- Click on the Modify button.
- When asked, "Are you sure you want to modify?", answer Yes.
- Once in the Modify screen, press Ctrl and F10 together to maximize the screen.
- You'll see three horizontal dividing bars, called Page Header, Detail, and Page Footer. Double-click on the bar called Detail. All of the objects/boxes between Page Header and Detail should now have tiny marks on their edges and corners indicating that they have been selected. (Click here to learn more about ways of selecting objects in Modify mode).
- Click on the Object Menu (new menu added on the top line at the right)
- Choose Font...
- Change the new font size you wish and click Ok.
- Click on File and choose Close. Answer Yes to the prompt "Do you want to save changes?".
This changes the font for all objects in the window. If you want to change the font for only one object, select only it by clicking on it once, rather than the technique described above that selects all objects.
Also click here for links with more details on modifying these and other reports:
Report Modification - Cards - add donor information to the shelf or inventory card
Note: You must be at version 2.0f or later for this procedure to work. (How do I tell what version I am at?)
Note: If you have made other custom changes to your cards this modification may OVERWRITE them. Check with Support if you have any questions.
- Go into ResourceMate®.
- Click on the Utilities menu and choose User Defined Field Names. Determine which user defined field contains your Donor information and write this down. For example your Donor information might be stored in the 2nd user defined "character" field called Char. Field 2.
- Close the User Defined Fields window.
- Click on Reports then on Print Library Cards.
- Click on Modify. Click Ok on the warning and information screens. (You are now in the report modify screen).
- Maximize the inner window (if it isn't maximized already) by pressing the keys at the same time Ctrl+F10
- Below you will find new field code that you must copy EXACTLY. First choose which code you should copy (based on what you wrote down in the first step) and then, with your mouse, do one highlight-and-copy (Ctrl-C) operation to ensure you don't insert any unwanted carriage returns into the code you copy:If you determined in the first step that your Donor information is in Char. Field 1 highlight and copy...
pubinfo+chr(13)+chr(13)+iif(!empty(libnotes),alltrim(libnotes)+chr(13)+chr(13),'')+iif(inventyn,alltrim(shelfinfo)+iif(!empty(uc1)," donor: "+alltrim(uc1),'')+chr(13)+chr(13),'')+libsubj()
If you determined in the first step that your Donor information is in Char. Field 2 highlight and copy...
pubinfo+chr(13)+chr(13)+iif(!empty(libnotes),alltrim(libnotes)+chr(13)+chr(13),'')+iif(inventyn,alltrim(shelfinfo)+iif(!empty(uc2)," donor: "+alltrim(uc2),'')+chr(13)+chr(13),'')+libsubj()
If you determined in the first step that your Donor information is in Char. Field 3 copy...
pubinfo+chr(13)+chr(13)+iif(!empty(libnotes),alltrim(libnotes)+chr(13)+chr(13),'')+iif(inventyn,alltrim(shelfinfo)+iif(!empty(uc3)," donor: "+alltrim(uc3),'')+chr(13)+chr(13),'')+libsubj()
If you determined in the first step that your Donor information is in Char. Field 4 highlight and copy...
pubinfo+chr(13)+chr(13)+iif(!empty(libnotes),alltrim(libnotes)+chr(13)+chr(13),'')+iif(inventyn,alltrim(shelfinfo)+iif(!empty(uc4)," donor: "+alltrim(uc4),'')+chr(13)+chr(13),'')+libsubj()
If you determined in the first step that your Donor information is in Char. Field 5 highlight and copy...
pubinfo+chr(13)+chr(13)+iif(!empty(libnotes),alltrim(libnotes)+chr(13)+chr(13),'')+iif(inventyn,alltrim(shelfinfo)+iif(!empty(uc5)," donor: "+alltrim(uc5),'')+chr(13)+chr(13),'')+libsubj()
- Once you have highlighted and copied the proper code above, return to ResourceMate® and double-click on the field that starts with:
- This should open the Report Expression window.
- Click on the Expression button. This should open the Expression Builder window.
- Press Ctrl-V to paste your copied text. (It will replace the contents of the box called "Expression for field on report".) You should see the contents of that box change when you pressed Ctrl-V.
- Click OK.
- Click OK again.
- Click on the File menu and choose Close.
- Click Yes to the question, "Do you want to save changes?"
- Try your report changes. NOTE: Donor information (including the word "Donor:" will only show if a donor is actually assigned to that item.)Also click here for links with more details on modifying these and other reports.
Report Modification - Cards - add sub-title to the top line of the Title card
- From the Print Library Cards screen click Modify. Click Ok on the warning and information screens.
- Press CTRL + F10 together to maximize the modify area.
- Double-click on the field box called line1
- You should now be in the Report Expression window.
- Press TAB until the you have highlighted the original contents in the box immediately to the right of the "Expression..." button.
- Replace the current highlighted contents with EXACTLY the following code (with your mouse do one highlight-and-copy operation to ensure you don't insert any unwanted carriage returns into the expression. Paste [ctrl-V] into the field):
iif(line1<>title,line1,alltrim(line1)+iif(not empty(subtitle),' : '+subtitle,''))- Click OK
- Click on the File menu and choose Close
- Click Yes to the question, "Do you want to save changes?"
- Try your report changes. NOTE: The change will only appear at the top of the Title card.Also click here for links with more details on modifying these and other reports.
Report Modification - Cards or Labels don't line up on stock properly
Make sure you have selected the correct printer type. Click on Utilities then on Choices. (If you have version 2.0d click on Utilities then on Select Printer Type).
If you had the correct printer type, or you changed the printer type and the alignment is still not good...
- Go into Reports, Print Library Cards or Print Library Labels.
- Click on the Modify button.
- Answer Yes to "Are you sure you want to modify?"
- Press Ctrl-F10 to maximize the screen.
- You'll see three horizontal dividing bars, called Page Header, Detail, and Page Footer. Double-click on the bar called Detail. All of the objects/boxes between Page Header and Detail should have tiny marks on their edges and corners indicating that they have been selected. (Click on the "Report Modification" link below to learn more about selecting objects).
- On your keyboard use the Left, Right, Up and Down arrow keys to move all the selected objects a little at a time in the necessary direction. If your label/card text is riding too close to the top of the label/card, then move the selected boxes down.
- Click on the File menu and choose "Close". Answer Yes to "Do you want to save changes".
Print on blank paper and compare to label or card stock too ensure they line up properly. You may need to repeat this procedure a few times until the cards or labels line up properly.
Also click here for links with more details on modifying these and other reports.
Report Modification - Name Report - change so name is reported as last name, first name
To change the name report so the name is reported as Last name followed by First name:
Double click on the field that now says:
iif(empty(nmtitle),'',alltrim(nmtitle)+' ') + iif(empty(nmfirst),'',alltrim(nmfirst)+' ') + iif(empty(nmlast),'',alltrim(nmlast))Change it to say:
alltrim(NmLast)+', '+alltrim(NmFirst)Tip: You can highlight and cut the above changes from this web page and paste into the field.
Also click here for links with more details on modifying these and other reports:
Report Modification - Library Labels - change so labels print title, sub-title and series
To change the library labels so they print title, sub-title and series
Click on Reports; click on Print Library Labels; click on Modify; continue with instructions below...
To change the Sign out card label:
Double click on the field/box that now says: Alltrim(SoTitle)
This will open the "Report Expression" window.
In the box to the right of the "Expression..." button, change the text to say exactly:Alltrim(SoTitle) + iif(!empty(SoSubtitle), ':' + Alltrim(SoSubtitle),"") + iif(!empty(SoSeries), ' (' + Alltrim(SoSeries) + ')' ,"")
To change the Pocket label:
Double click on the field/box that now says: alltrim(PoTitle)
This will open the "Report Expression" window.
In the box to the right of the "Expression..." button, change the text to say exactly:Alltrim(PoTitle) + iif(!empty(PoSubtitle), ':' + Alltrim(PoSubtitle),"") + iif(!empty(PoSeries), ' (' + Alltrim(PoSeries) + ')' ,"")
Tip: You can highlight and cut the above changes from this web page and paste into the field.
Also click here for links with more details on modifying these and other reports.
Report Modification - Library Labels - change so labels print title and sub-title
To change the library labels so they print title and sub-title...
To change the Sign out card label:
Double-click on the field that now says:
alltrim(sotitle)Change it to say:
alltrim(SoTitle) + iif(!empty(SoSubtitle), ':' + alltrim(SoSubtitle),"")To change the Pocket label:
Double-click on the field that now says:
alltrim(potitle)Change it to say:
alltrim(PoTitle) + iif(!empty(PoSubtitle), ':' + alltrim(PoSubtitle),"")Tip: You can highlight and cut the above changes from this web page and paste into the field.
Also click here for links with more details on modifying these and other reports:
Report Modification - Library Labels - change so labels print author, 2nd author and 3rd author
To change the library labels so they print author, 2nd author and 3rd author
To change the Sign out card label:
Double-click on the field that now says:
alltrim(soauthor)Change it to say:
alltrim(soauthor) + iif(!empty(soauthor2),';'+alltrim(soauthor2),"") + iif(!empty(soauthor3),';'+alltrim(soauthor3),"")To change the Pocket label:
Double-click on the field that now says:
alltrim(poauthor)Change it to say:
alltrim(poauthor) + iif(!empty(poauthor2),';'+alltrim(poauthor2),"") + iif(!empty(poauthor3),';'+alltrim(poauthor3),"")Also click here for links with more details on modifying these and other reports:
Report Modification - Library Labels - change so labels print author and 2nd author
To change the library labels so they print author and 2nd author
To change the Sign out card label:
Double-click on the field that now says:
alltrim(soauthor)Change it to say:
alltrim(soauthor) + iif(!empty(soauthor2),';'+alltrim(soauthor2),"")To change the Pocket label:
Double-click on the field that now says:
alltrim(poauthor)Change it to say:
alltrim(poauthor) + iif(!empty(poauthor2),';'+alltrim(poauthor2),"")Tip: You can highlight and cut the above changes from this web page and paste into the field.
Also click here for links with more details on modifying these and other reports:
Report Modification - Adding the "cut paper" command for Receipt printers
Most receipt printers support the ability to automatically cut the receipt once printing has been completed. By default, the Print Receipt report template in ResourceMate® does not cut the receipt; each receipt must be torn off by hand after it is printed.
To modify the report template to cut the paper automatically, use one of the following methods. (Method #1 may not be available depending on the receipt printer model you have installed on your system).
Method #1 – using Windows Control Panel:
- click the Windows START button.
- If you see Settings, click on it. If not, move to the next step.
- Click on Control Panel, then on Printers & Faxes.
- Right-click on the name of your installed receipt printer.
- Choose Properties from the small context menu that displays.
- Click on the Print Options tab.
- Change "Cut action" to "Form feed / Full cut" or to "Form feed / Tear bar" or to a similar setting. (These may vary from printer driver to printer driver).
- Click OK to save your changed setting.
- Test your changes by choosing File > Names in ResourceMate®, choosing one library user who has items checked out, and clicking the Print Receipt button.Method #2 – using Report Modify:
- Find the documentation for your receipt printer and determine the control character(s) it defines as needed to perform the page cut. For example, on some receipt printers the "cut" character is simply the letter "l" (lowercase 'L'). Write this information down and make note if it is uppercase or lowercase, if applicable. If you cannot find the "cut" character information, do not proceed further with these steps but contact your printer's manufacturer to determine the code.- In ResourceMate® click on Reports > On Loan Reports.
- Click on either the All Names button or the Search button and choose one name for whom loans exist. (This will be used at the end for testing your changes). Highlight the name and press [Enter].
- Click Continue.
- Click once on the report called "Checkout Receipt" to highlight it.
- Click the Modify Report button at the bottom, then click OK to dismiss the "information has been posted..." message.
- Press [CTRL] and [F10] together to maximize the Modify window to see the report format on a full screen.
- We will now increase the size of the Group Footer area: Move your mouse pointer over the small rectangle just to the left of the bar called Group Footer. Your mouse pointer should change to an up-down arrow.
- Now click and hold and drag that small rectangle down about a 1/4 inch (using the ruler guide on the screen). This should result in a larger blank white space under the word "Total" and the data box "reccnt".
- From the vertical list of buttons along the top-left side, click on the large capital 'A'.
- Move your mouse to point to the white space below the word "Total". Your mouse pointer should now be a text insert pointer (also knows as an "I-Beam").
- Click once in the white space below the the "reccnt" box. This should result in a blinking vertical bar on the white space.
- Before actually typing any text, click on the Object menu and choose Font...
- From the Font: list choose the font called Control.
- Click the OK button.
- On your keyboard type your specific "cut" character(s) that you wrote down in the first step (in our example that would be a lowercase 'L'). Ensure you have typed the character(s) in the same case (upper or lower) that it is defined in your printer's documentation.
- Click the File menu and choose Close. Answer YES to the "Do you want to save changes?" prompt.- To test your changes click on the OK button.
- Answer YES to the prompt "This will print a receipt for every person who has items on loan" prompt. (Remember: you chose just one name at the start of this procedure so you should only get one receipt from this test).
- You can examine the screen preview. Click OK and you may choose to print this test to the actual receipt printer."SQL column 'XXXXX' not found"
"Program with error: BREPORT" - click here
Utilities: Backing up or restoring data:
"I tried opening the backup file but it contains garbage and gobbledygook"
Backup files created by ResourceMate® are not viewable in any program outside ResourceMate®. The file RM.SQZ is a compressed binary file and can only be utilized by ResourceMate®’s “Restore” function.
If you wish to create an ASCII text listing of your items choose one of the following methods:
a) Use the Item File - Generic Export function in ResourceMate® Plus to export your items to one of the ASCII text formatted files (Comma delimited; delimited with Tab; SDF); or,
b) Install a “Generic Printer” driver into Windows and have it set as your default printer. In ResourceMate® choose one of the many reports and have the output directed "To file". The generic printer driver will be used and will create an ASCII text file version of the report results.
Some backup related problems include:
- Machine locks or re-boots while backing up data;
- The message "Insert next diskette", "Wrong diskette" continually flashes in the top right hand corner when the first diskette is filled.
ResourceMate® version 2.0d and higher have a check box on the Backup Data Files Screen that says Use Batch Files. Turn that box ON and re-run the backup.
If that does not solve the problem,
- Exit ResourceMateŽ
- Go to the MS-DOS Prompt. Click here for instructions.
- Change to the ResourceMateŽ installation folder. Click here for instructions.
- Run one of the following batch files by typing in its name and pressing the Enter key:
backah - backing up to the a: drive onto high density diskettes (this is the most common choice)
backbh - backing up to the b: drive onto high density diskettes
backal - backing up to the a: drive onto low density diskettes
backbl - backing up to the b: drive onto low density diskettes.- Once the backup is complete, at the MS-DOS prompt type Exit and press the Enter key to return to Windows™
Back to Top
Utilities: Search screen password:
I forgot my password or my password doesn't work anymore - Click here
Program error messages (listed alphabetically):
There is a problem with the WinZip self extracting utility and Windows 98 in which required subfolders are not created during the Unzip process. To fix this, navigate to the rm folder(or the folder that contains your installation of ResourceMateŽ) and manually create a subfolder called lists. Now rerun the self-extracting update program.
"Divide by 0 error" or "Foxprow - An error has occurred in your program" - click here.
"Error Opening Input" ... (Restoring Data Files)
You might be using the wrong ResourceMate® function to open the data on the disk(s).
If you created the disk(s) using the Backup Data Files function on the Utilities menu, then you must use the the Restore Data Files function on the Utilities menu to restore the data.
If you or a volunteer created the disk(s) using the Volunteers--Copy Entered Items to Diskette function on the Plus menu, then you must use the Main Computer--Add Items from Diskette function on the Plus menu to merge the data into the main database.
This error message may also be caused because of a mechanical alignment difference between the floppy drive on the computer that produced the backup and the floppy drive on the computer trying to restore the data from the diskette. It may mean a problem exists with one of the floppy diskette drives. If you are restoring from one computer to another, redo the backup and try restoring again. If the problem persists, have a computer technician verify the reliability of both floppy drives.
- If you are using the widely available HotSend utility, you will need to disable it when ResourceMateŽ is running. Contact Jaywil Support for more information; or,
- Click here for another solution to the "expression evaluator fault" error if you are printing or previewing reports/cards/labels and are using an HP DeskJet printer.
"File access denied"
This message usually occurs if you have tried to run ResourceMate® while it is already running. This may also occur if ResourceMate® is installed on a shared network drive and someone is already running ResourceMate®. Before starting ResourceMate® check your Windows™ taskbar at the bottom of your screen to ensure that the program is not already running.
"Foxprow - An error has occurred in your program" or "Divide by 0 error" - click here.
"Foxprow has caused a General Protection Fault in Module xxxxxx"
This error is usually related to a video driver conflict with Windows™ 3.1. (If you are using an HP DeskJet printer and getting this error when printing/previewing, click here instead).
You may switch your current video driver settings to VGA for immediate results or pick up and install a generic Super VGA Driver at our web page svga.html.
To switch the video driver to VGA using Windows™ 3.1:
- Open the "Main" Group
- Double Click on Windows Setup
- Click on Options
- Choose "Change System Settings"
- Make a note of the current display settings
- Click on Display
- Choose VGA or VGA (version 3.0)
- Click on Ok
NOTE: You may need your Windows diskettes to carry out this procedure.
A message may appear that says "A driver for this display is already ..." Choose Current.
The video driver is now set to VGA. Your display will be set to 640x480 with 16 colours.
"Index does not match table"
- Exit ResourceMate®.
- Delete all files in the RM installation folder that have a file extension of cdx
( "How do I determine my ResourceMate® installation folder?")- Run ResourceMate®.
- If you are given a message with an Ignore button, click Ignore. NOTE OF CAUTION: Only take an Ignore option when advised by Jaywil Software.
After you get into ResourceMate® you will need to re-index as follows:
- Go into the Utilities menu
- Choose "Re-Index, Refresh and Pack Data Files".
(version 2.0e or higher): when presented with the three check boxes, only select "re-index" and "refresh". Press Yes.
(earlier versions): click on Yes.When re-indexing is complete the problem will be solved.
"Insufficient Memory error"
You may get this error if you have too many Categories or Locations or Statuses in your ResourceMate® Main screen. You will need to send us a backup of your data (Utilities menu, choose Backup Data Files) so we can move your data to other fields that can hold more information. For instance, we will move the Location data to the Call #1 Field on the Library Card Information screen.
Remember to send us the backup files from each backup disk in your set. If your backup takes, say, three diskettes, will need all three files.
You can send us the backup files by attaching them to an email and sending it to info@resourcemate.com.
"Invalid Function, argument value, type or count. Program with error: PROPCENT"
Contact Jaywil Software by phone toll-free at 800-815-8370 or by e-mail at info@resourcemate.com.
"Invalid Subscript Reference"
If you receive this message while going into File, Items:
- Go into the Utilities Menu
- Choose "Select Resource Type" (depending on your version, you may need to click on Choices... first)
- Click on the Popup and choose "Books"
- Click on Ok.
You may now continue entering items.
"I/O Operation Failure" ... (Restoring Data Files)
This is most often caused by a faulty floppy diskette. Try using a new diskette and making a new backup. Then re-try the Restore operation.
This error message may also be caused because of a mechanical alignment difference between the floppy drive on the computer that produced the backup and the floppy drive on the computer trying to restore the data from the diskette. It may mean a problem exists with one of the floppy diskette drives. If you are restoring from one computer to another, redo the backup and try restoring again. If the problem persists, have a computer technician verify the reliability of both floppy drives.
"MEMO file missing or invalid"
If ResourceMate® was unexpectedly or improperly shutdown (computer failure, power failure etc), one of your data files may have this error. Since this is a data problem, reinstalling ResourceMate® will not fix the problem.
1. Go to web page http://www.resourcemate.com/rmupdate.html and download and apply the latest update. You will need to do this even if you recently downloaded and applied an update. The process of updating usually repairs the "MEMO file missing or invalid" error. After applying the update, start ResourceMate® and see if the problem is gone. Note that you will need to have an active Support contract with us to download program updates. If you don't have a Support contract or the update did not repair the problem, see step #2.
2. If the error still exists, you will need to send us a new backup that contains the error so we can repair it. Sending an older backup will not fix the problem. If you can access the Utilities menu in ResourceMate®, choose Backup Data Files and attach the rm.sqz file (or files) created on the diskette (or diskettes) to an e-mail to Jaywil Software. If you cannot access the Utilities menu in ResourceMate®, you can create a backup from MS-DOS. Here's how to do this:
- Exit ResourceMate® if you are in the program.
- Go to the MS-DOS Prompt. Click here for instructions.
- Navigate to the ResourceMate® installation folder. Click here for instructions.
- Put a new floppy disk in the drive. (Never backup onto your most recent backup disks; if your computer fails during the backup you could lose both your last backup and your current data!)
- At the DOS prompt type:BACKAH [press the Enter key]
BACKAH is a built-in batch file that will begin backing up your data to one or more floppy disks.
- Follow the prompts if the routine asks for more than one diskette.
- Check that it finishes without error.
- Once the backup is complete, at the MS-DOS prompt type Exit and press the Enter key to return to Windows™.
- Attach the rm.sqz file (or files) created on the diskette (or diskettes) to a new e-mail message and send it to us at info@resourcemate.com.Please indicate in your e-mail message that you are sending in data for a "MEMO file missing or invalid" error and tell us your organization name. We will fix the problem and return your data back to you as soon as possible. You cannot add or modify data while we are in possession of your backup. Once we send the repaired data back to you, it will completely overwrite your ResourceMate® database.
"Menu manager internal consistency"
If you are using the widely available HotSend utility, you will need to disable it when ResourceMateŽ is running. Contact Jaywil Support for more information
"Not a Table/DBF"
If ResourceMate® was unexpectedly or improperly shutdown (computer failure, power failure etc), one of your data files may have this error. Since this is a data problem, reinstalling ResourceMate® will not fix the problem.
1. Try the following to see if the problem is corrected: if you can go back into ResourceMate®, click on the Utilities menu then click on Re-index Refresh and Pack Data Files. When the program presents three little check boxes, select the second box only ("refresh") and click "Yes". (The program may ask you if you want to include the five Jaywil lookup lists; you may answer yes or no depending on whether you use these lookup lists or not). After ResourceMate® finishes the Refresh function, exit ResourceMate® completely, then go back into ResourceMate® and see if the problem has been solved.
2. If the problem persists, go to web page http://www.resourcemate.com/rmupdate.html and download and apply the latest update. You will need to do this even if you recently downloaded and applied an update. The process of updating usually repairs the "Not a Table/DBF" error. After applying the update, start ResourceMate® and see if the problem is gone. Note that you will need to have an active Support contract with us to download program updates. If you don't have a Support contract or the update did not repair the problem, see step #3.
3. If the error still exists, you will need to send us a new backup that contains the error so we can repair it. Sending an older backup will not fix the problem. If you can access the Utilities menu in ResourceMate®, choose Backup Data Files and attach the rm.sqz file (or files) created on the diskette (or diskettes) to a new e-mail message and send it to us at info@resourcemate.com. If you cannot access the Utilities menu in ResourceMate®, you can create a backup from MS-DOS prompt. Here's how to do this:
- Exit ResourceMate® if you are in the program.
- Go to the MS-DOS Prompt. Click here for instructions. Click here for instructions.
- Navigate to the ResourceMate® installation folder. Click here for instructions.
- Put a new floppy disk in drive. (Never backup onto your most recent backup disks; if your computer fails during the backup you could lose both your last backup and your current data!)
- At the DOS prompt type:BACKAH [press the Enter key]
BACKAH is a built-in batch file that will begin backing up your data to one or more floppy disks.
- Follow the prompts if the routine asks for more than one diskette.
- Check that it finishes without error.
- Once the backup is complete, at the MS-DOS prompt type Exit and press the Enter key to return to Windows™.
- Attach the rm.sqz file (or files) created on the diskette (or diskettes) to a new e-mail message and send it to us at info@resourcemate.com.Please indicate you are sending in data for a "Not a table/DBF" error and tell us your organization name. We will fix the problem and return your data back to you as soon as possible. You cannot add or modify data while we are in possession of your backup. Once we send the repaired data back to you, it will completely overwrite your ResourceMate® database.
"Record is out of Range"
If you receive this message and are using version 2.0d then...
(How do I tell what version I have?)If you receive this message and are using version 2.0e or later, then...
(How do I tell what version I have?)Go into the Utilities Menu
Choose Re-Index, Refresh and Pack Data Files
Click on YesWhen re-Indexing is completed the problem will be solved.
Go into the Utilities menu
Choose Re-Index, Refresh and Pack Data Files
When presented with the three check boxes, check off the first box, Re-index, and the second box, Refresh lists.
Click on Yes(When the program starts to refresh the lists it will ask you if you want to include the lists provided by Jaywil Software. These are lookup lists that help you enter data, but they add considerable size to your backups. You may choose to use them or not. They will not affect your actual item data. (In the new manual {copyright 2000} in the table of contents look under UTILITIES MENU / RE-INDEX, REFRESH AND PACK DATA FILES. Also see under the table of contents ITEMS/ MAIN TAB / AUTHOR).
"SQL column 'XXXXX' not found"
"Program with error: BREPORT"If you are using the Optional Sort field on the Report Options window you will get this error if you enter a data field name that is incorrect. For instance if you were trying to sort by publisher and entered "publisher" into the Optional Sort field, ResourceMate® will shutdown with this error. The correct field name is publish. For a list of all the correct field names visit the Report Modification web page.
"Stack Fault in Module xxxxxx"
If you receive this message:
- Go into the Utilities menu
- Choose Re-Index, Refresh and Pack Data Files
- Click on Yes
When Re-Indexing is completed the problem will be solved.
"Table is not ordered"
If the error message box has an Ignore button, click on Ignore. Caution: Only click on an Ignore button when advised by Jaywil Software.
After you get into ResourceMate® you will need to Re-Index as follows:
- Go into the Utilities menu
- Choose Re-Index, Refresh and Pack Data Files
- Turn the first check box ("Re-index") on
- Click on Yes
When Re-Indexing has completed the problem will be solved.
Variable acc not found Program VDETACC
To immediately solve this problem, make sure you press Save Changes before leaving the Item/Main screen before proceeding to the Library Card Information screen. To solve this problem pickup the most recent version of ResourceMate® at http://www.resourcemate.com/rmupdate.html.
"Variable LOANEDSTR not found"
This error has been fixed in the latest version of ResourceMate® which can be accessed on our update page.
"Wrong diskette"
If you are trying to do a backup, click here.
"Year is less than 1999"
Older PC's are unable to handle year-2000 dates and revert to a year of January 1, 1980 instead. ResourceMateŽ detects this and issues the warning "Year is less than 1999". This is to alert you to potential problems in choosing dates in your ResourceMateŽ circulation screens.
Hit any key to cancel the error message -- this will exit you from the ResourceMateŽ program.
You will need to set your date and time each time you start up your computer. The easiest way to do this is to edit your C:\AUTOEXEC.BAT file and include the following two commands:
DATE
TIMEClose and save the AUTOEXEC.BAT file and restart your computer.
"Your subject file is bigger than it should be" - click here.
Other support issues and questions:
"How do I copy my ResourceMate® database from one computer to another?"
[Note: if you are moving the data because you are upgrading your computer, you may wish to click here to read the 'upgrading computer' solution]
Many people using the Regular version of ResourceMate® enter all the items on one computer and then transfer them to another computer which is used as a search station. (For users of the Plus version, see the manual under "Distributed Entry of Items"; of course you may also choose to use the technique below).
On the first (source) computer:
- Run ResourceMate®
- Choose Backup Data Files from the Utilities menu. If you experience any problem while backing up, see Backup problems.
On the second (target) computer:
- Install ResourceMate® from the original CD-ROM, diskettes or previously downloaded installation file.
- Install any ResourceMate® updates that have been applied to the computer the items were entered on. (Both machines should be at the same version. You may wish to apply the latest update to both machines from http://www.resourcemate.com/rmupdate.html).
- (Still on the target machine) From the Utilities menu choose Restore Data Files.
- Click Ok when asked to contact Jaywil Software.
- When asked "Files to Restore" enter *.* (that is, asterisk-dot-asterisk)
- When asked to over-write choose All.
"How do I determine my ResourceMate® installation folder?" - click here
How do I move the complete ResourceMate® installation from one computer to another?
We are upgrading our computer. How do we move ResourceMate® to the new machine?[If you simply want to copy your ResourceMate® data to another computer and both machines will still continue to run ResourceMate®, you may wish to click here to read the solution for that situation.]
Note: if you have just purchased and downloaded ResourceMate® from our web site and wish to install the program on a machine different from the one that was used for the download, you will need to transfer the large installation file either via a network, or tape backup, or read-write CD-ROM, or using floppy disks. If you will be using floppy disks you will need either file compression software that can span multiple disks or file splitting software that can break a large file into two or more smaller pieces.
File Compression Software: An example is the program called WinZip. In WinZip click on the New button to create a new archive--make sure it is on your floppy drive (typically A: ); click on the Add button and navigate to, and select, the installation file you want to transfer to the other computer. The Action box should show "Add (and replace) files"; the Compression box should show "Maximum (slowest)"; the Multiple Disk Spanning box should be available and should show "Automatic". Make sure you use blank, formatted floppy disks. Click the Add button.
File Splitting Software: There are several file splitters available for download from www.cnet.com or www.yahoo.com. Search for "system utilities".
NOTE: Jaywil Software does not make any claims as to the quality of any third-party software or web sites that may have outgoing links from this site. Such information is provided to help you in making a decision. Another option is that you can send the large installation file to a friend or colleague via e-mail. Then you can have them e-mail it to you on the new computer. It may be slower due to the large size of the e-mail attachments but it is less complex then using file compression or file splitting.
If none of the above methods are possible for you, you can copy the software when you have purchased a new computer by using a tape backup system or writeable CD-ROM drive. If you only need to move ResourceMate®, the following method will accomplish that:
On the Computer that ResourceMate® was originally installed on:
If you have version 2.0e or later: (How do I tell what version I have?)...
Run ResourceMate®, go into the Utilities menu, choose "Re-Index, Refresh and Pack Data Files" and turn the check-box called "Refresh Lists" on. Click on "Yes". When asked about including lists from Jaywil Software answer "No".
Exit ResourceMate®.
Go to the MS-DOS Prompt. Click here for instructions. Click here for instructions.
Navigate to the ResourceMate® installation folder. Click here for instructions.
Delete any unnecessary files (not needed for the move to the new machine) by typing at the DOS prompt:del *.tmp
del plitem.* [press Enter]
del plsubj.* [press Enter]Insert an empty floppy diskette and at the DOS prompt type:
copy foxsqz.exe a:\
After the file has been copied, set this diskette aside and label it "foxsqz.exe"
Then, to determine how many diskettes you will need to back up all of ResourceMate®, type the following command at the DOS prompt:
dir /-p/s/w [press Enter]
When the results of this command have completed you will see xxx file(s) xx,xxx,xxx bytes. The backup process will reduce this to about 1/4 of its original size. Each diskette will hold 1.44 MB of information. For example, 20,000,000 bytes will compress to approx. 5,000,000 and thus can be stored on 4 to 5 diskettes.
Enter the following command at the DOS prompt:
foxsqz SMRP& a:\rmfull.sqz *.* [watch the required capital letters! ...then press Enter]
You will be prompted to enter as many diskettes as necessary, one at a time, to backup all of the ResourceMate® information. Make sure you number them sequentially.
On the new computer that ResourceMate® will be installed on, go to an MS-DOS Prompt ( Click here for instructions)
Enter the following commands at the MS-DOS prompt:
cd \
md rm [press Enter]
cd rm [press Enter]Insert the diskette labeled "foxsqz.exe" made previously (above).
Type the command at the DOS prompt:copy a:\foxsqz.exe [press Enter]
Insert the first of the backup diskettes and type at the DOS prompt:
foxsqz UVP a:\rmfull.sqz [watch the required capitals! ...then press Enter]
You will be prompted for each diskette if you created more than one in the backup process. When asked to over-write foxsqz.exe answer No. Once this is completed all of the files will be restored.
Type Exit [press Enter] to exit from the MS-DOS Prompt and return to Windows™.
Setup a ResourceMate® icon on your Windows™ desktop by doing the following steps:
On the desktop, right click on a spot where there are no icons.
From the small popup context menu that appears, choose New...
Choose Shortcut
When asked to enter "Command line" type c:\rm\rmw.exe -T
Click on Next
When asked to "Select a name for the shortcut" enter ResourceMate(r) 2.0
Click on FinishIf the new computer has a processor that is faster than 333 Mhz you might experience a "divide by zero" error when you try to run ResourceMate®. A solution can be found at http://www.resourcemate.com/400fix.html
"How do I tell what version of ResourceMate® I have?"
Go into the Help menu and choose "About ResourceMate...". Note the letter following your version number. For instance: 2.0c, 2.0d, 2.0e, 2.0f, 2.0g. 2.0h.
Year 2000 Compliancy ("Y2K")
Version 2.0e (and later) of ResourceMateŽ is Y2K compliant. Contact Jaywil Software by phone or e-mail to ensure that your support contract is up to date and we will give you directions to update to the latest version through our web page http://www.resourcemate.com/rmupdate.html
Note that, changing your Windows™ operating system settings to have dates display a 4-digit year, will not make your computer year-2000 compliant! We urge you to contact your hardware and software vendors to determine if your system is year-2000 compliant.
(Click here if you are experiencing truncated dates in your Accession report).
| Product: Plus Version Specific. Support Categories: |
(Note: Also see ResourceMate® Regular Version questions above)
(Note: View the Plus Version features by clicking here).
"I tried opening the volunteer merge file PLRM.SQZ but it contains garbage and gobbledygook"
Volunteer merge files created by ResourceMate® Plus are not viewable in any program outside ResourceMate®. The file PLRM.SQZ is a compressed binary file and can only be utilized by ResourceMate® Plus’s Distributed Entry of Items function.
If you wish to create an ASCII text listing of your items choose one of the following methods:
a) Use the Item File - Generic Export function in ResourceMate® Plus to export your items to one of the ASCII text formatted files (Comma delimited; delimited with Tab; SDF); or,
b) Install a “Generic Printer” driver into Windows and have it set as your default printer. In ResourceMate® choose one of the many reports and have the output directed "To file". The generic printer driver will be used and will create an ASCII text file version of the report results.
"After merging some volunteer data I now have duplicates in my main database"
Your volunteer did not do the Volunteers - Clear Item and Subject Files step. This important step ensures the volunteer always starts with an empty database before they catalogue a new set of items. If this step is skipped, they will catalogue new items and both the new and previous set of items will get merged into the main database.
Please contact us to learn how to fix this problem.
Importing Data:
Advanced Security:
Other Support Issues & Questions:
I ordered the Plus version but it looks like I have got a Regular version.
Newer versions will have a bright red sticker on the front of the box indicating the Plus version. Some older versions will indicate the Plus version by a plus sign '+' above the UPC code on the box.
If your ResourceMate® shows a "Plus" menu when you run the program (to the right of the Help menu), then you have received the Plus version. If there is no "Plus" menu, then you are running the Regular version.
What are the differences between the Regular and the Plus version? - click here
| Product: Network Search Screen. Support Categories: |
Installing Network Search Screen(s)
Network issues
| Product: EntryMate. Support Categories: |
General Questions about EntryMate
What fields are filled?
bar code number (if entered), accession number (if entered), include in replacement value mass change (if checked), default cards and labels to print (if checked), up to 10 subjects, title, sub-title, series, authors, publisher, place of publication, date published, call numbers, Library of Congress #, Notes, ISBN, # of pages, replacement value, shelf card info, biblio info, body of card
Will EntryMate process just books?
The current format of data that comes back from the Library of Congress does not indicate a resource type. Books are assumed. (Another data source briefly considered indicated resource type but did not include Dewey call number or price information.)
What if I have less than 1,000 items?
Pricing is based per 1,000 found on the Library of Congress. In other words there is a minimum fee equivalent to 1,000 items being found.
How does it handle authors vs. illustrators?
The information that comes back from the Library of Congress puts illustrators in "Other Author" fields, however it indicates illustrator with "Martchenko, Michael, ill.". This illustrator information will be put in the next available author field for that item.
Will it find older books?
There are no guarantees that the ISBN will be found at the Library of Congress. You will only be charged for the items that were found (subject to the minimum fee mentioned above).
Will fields be filled in even though I have told RM to skip those fields (via the Utilities menu > Skip fields)?
Yes. The EntryMate import process does not look at which fields are currently "skipped".
Are there any fields I would need to enter/modify after the EntryMate data has been imported?
Usually. You will still need to enter localized data such as purchased date, difficulty level, status, category, location etc.