|
| |
Step 1: |
Simply
type your question or the nature of your problem
in the box below. Then click the yellow Click
Here button. |
| |
| Step 2: |
You
are prompted to download a small virus-free plug-in
which will connect you to a member of our support
team. |
| |
| Step 3: |
Your
support representative will chat with you online
to obtain the details of the problem. |
| |
| Step 4: |
With
your permission, your support representative can
view your screen and share control of your mouse
and keyboard. |
| |
| Step 5: |
You
are in full control of your computer at all times.
You always have overriding control of your mouse
and keyboard, and you can end the screen-sharing
session at any time. |
|
***
If you are having trouble connecting, go to
www.gotoassist.com/wizard
. Click on GotoAssist Connection Wizard. When
prompted to Save or Run, click on Run. If a
security warning appears, click on Run. Follow
the prompts. After the wizard has completed,
try connecting again.
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