ResourceMate® Support
Records that seemingly can't be found; or records don't seem to sort properly.

You may have accidentally added leading spaces at the start of some of your important data fields like Title, Author, Call Number or Subject. When you then search by one of these fields, items may not be found. This is because computer sort order sequences do not look correct if data has one or more leading spaces.

To repair your data, exit ResourceMate® if it is running then right-click on the following link: callfix.ap and choose "Save Target As..." (Users with Netscape version 6 or later, choose "Save Link As...". If you have an ealier version contact us). Specify to Save the file into the folder C:\RM (or wherever you have installed ResourceMate® and rename it filech2.app .   (Note the added 2 character in the filename and make sure you rename the extension from .ap to .app).

After the file is downloaded and you have renamed it, run ResourceMate®. You will be asked which fields you want to re-format to remove leading spaces.

If you have any questions about this procedure, please feel free to contact us.

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